Modern Customer Service Excellence Workshop

About This Event

A focused one-day workshop for frontline service staff, supervisors, and team leaders seeking to build practical customer service and service recovery skills. This interactive session combines skills training with attitudinal development, helping participants understand the connection between service quality, customer retention, and organisational reputation.

The workshop uses role-play scenarios, group exercises, and real-world case studies tailored to the Kenyan service environment. Suitable for both public and private sector participants.